Shipping

Shipping times

As we ship our products anywhere in the world and from different distribution centers, shipping times are highly variable and are dependent on many factors such as the distance between our distribution center and your country of residence, the exact postal route, the carrier will take and also the customs and import process in your country.

By experience, our average shipping times are between 5 and 20 business days.

Please note that during the holiday season these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.

USA: 8 - 15 business days average

Canada: 10 - 20 business days average

Europe: 10 - 20 business days average

Australia: 10 - 20 business days average

All Others: 15 - 30 business days average

Please note that those are just average times and depending on the current order volume, your location and other factors it can take longer than that in rare cases.

From time to time, customs agents may delay the delivery of packages at their discretion.

Tracking information

The tracking code is automatically sent to you by our system as soon as it is available.

Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you have not received it within a week's time, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. If all else fails and nothing is there, please contact us directly and we will assist you.

Have you ordered multiple items and received only one so far?

Please note that since our products are stocked at multiple distribution centers, it is not atypical that they might reach you in multiple batches. Please be patient as your other products are already on the way to you.

Duties and taxes

The prices listed on our website do not include shipping (which is added at checkout, unless during free shipping promotions), duties or taxes. Depending on where you live, your country’s customs office may apply additional charges to your order, such as import fees, declaration fees, import duties & tariffs) and local sales tax. However please bear in mind that since the cost of our products is so low, most of the times it falls underneath the applicable benchmark for any customs duties, however, this may be different depending on the country where you live.

All fees required for customs clearance are the sole responsibility of the customer. They will be charged upon arrival by our local shipping partner.

If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to our distribution center (at an extremely high cost charged to us). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.

For more information on customs, duties, taxes and other import charges, please contact your local customs office.